Refunds and Returns Policy
Last Updated: December 30, 2024
Thank you for choosing watch4ktv.live. We strive to provide high-quality IPTV services and ensure customer satisfaction. This Refunds and Returns Policy outlines our guidelines regarding refunds and cancellations for our digital products.
1. No Returns on Digital Products
Since our IPTV service is a digital product, it cannot be returned once activated. By purchasing our service, you acknowledge that all sales are final and no physical product is shipped.
2. Refund Eligibility
We generally operate on a no-refund policy. However, we may issue a refund under the following circumstances:
- The service was not activated or delivered due to a technical issue on our end.
- You were charged multiple times for the same service due to a billing error.
- The service fails to function entirely and our technical support team is unable to resolve the issue.
Refund requests outside these conditions will not be considered.
3. Non-Refundable Situations
Refunds will NOT be granted if:
- You changed your mind after purchase.
- Your device is not compatible with our IPTV service.
- You experienced internet issues or weak network connectivity.
- The service was suspended or terminated due to a violation of our Terms and Conditions.
- You failed to follow our installation or troubleshooting guidelines.
4. How to Request a Refund
To request a refund, you must:
- Contact our support team at CONTACT@watch4ktv.LIVE within 48 hours of your purchase.
- Provide your order details, including transaction ID, email address, and a description of the issue.
- Allow us up to 5 business days to review your request and respond with a decision.
5. Processing Refunds
- Approved refunds will be processed back to the original payment method within 5-10 business days.
- Any transaction fees deducted by third-party payment providers are non-refundable.
- We do not offer cash refunds or refunds via alternative payment methods.
6. Subscription Cancellations
- Customers may cancel their IPTV subscription at any time by contacting CONTACT@watch4ktv.LIVE.
- Cancellation will prevent future billing but no refunds will be issued for any unused time in the current subscription period.
7. Technical Support
If you encounter issues with your service, please contact our support team before requesting a refund. We are committed to assisting you with troubleshooting to ensure a seamless experience.
8. Changes to This Policy
watch4ktv.live reserves the right to modify this policy at any time. Any updates will be posted on our website, and continued use of our service constitutes acceptance of the revised policy.
9. Contact Information
For refund inquiries or further assistance, please contact us at:
Business Name: DreamIP.TV
Website: watch4ktv.live
Email: CONTACT@watch4ktvLIVE
Thank you for choosing Dwatch4ktv.live. We appreciate your business!